Frequently Asked Questions
Everything you need to know about your Ion8 hydration gear.
Are Ion8 water bottles 100% leak-proof?
Yes, all Ion8 bottles feature a triple-locking mechanism and a vented flow system to ensure they are 100% leak-proof when closed, making them perfect for sports bags.
Are your products BPA-free and non-toxic?
Absolutely. Our bottles are made from carbon-neutral Recyclon and high-grade stainless steel, ensuring they are BPA-free, non-toxic, and phthalate-free for safe daily hydration.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your gear ready for a competition or event sooner.
What is your return policy for sports gear?
We offer a 30-day return policy. Items must be unused, in their original packaging, and in resalable condition to qualify for a full refund.
Can I put my Ion8 bottle in the dishwasher?
Most Ion8 bottles are top-rack dishwasher safe. However, we recommend hand washing our vacuum-insulated stainless steel range to preserve the powder-coated finish and thermal performance.
Do you offer international shipping?
Yes, we ship Ion8 products to athletes worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.